
FREQUENT QUESTIONS & ANSWERS
Below you will find a selection of the most frequently asked questions from our customers. If you have any further questions or would like to share a comment, please do not hesitate to contact us: we will be happy to assist you.
The Brand
Our story begins in 1959, when Francesco Mereu — with the precision and passion of a watchmaker — ventured into unique creations, giving life to his first jewels and letting time shape their soul to the rhythm of his ticking watches.Merù’s pieces carry the trace of time: a tribute to tradition, a precious gift from past eras.
Today, Bartolomeo and Elisabetta carry this story forward, turning memory into inspiration. Every carefully chosen stone, every design detail, reflects the style of the Merù family. Memory and material intertwine, breathing new life into the classics. Each jewel is a bond passed down through generations, a quiet touch to the heart.
In the Merù Time Museum, you’ll discover more than a jewel — perhaps a childhood memory, a heartbeat, or a wish for the future.They’re there, waiting to be found, cherished, and transformed into new stories — stories that will shine on, always.
Our jewelry is made in Italy, in our workshops in Milan, Varese, and Valenza, with the collaboration of master craftsmen specialized in goldsmithing, enameling, and engraving.
We use 18-carat gold and carefully selected materials to ensure quality, durability, and beauty. Each gem is handpicked based on design and uniqueness. We believe in materials that last over time and tell a story.
Product Information
To choose the right size, you can consult our size guide available on the website, usually indicated on the right side of the product page. Alternatively, visit our boutique for personalized precise advice.
Absolutely! One of Merù's distinctive features is the ability to request custom artistic enameling, handcrafted with care and style.
If you already have an idea, a memory, or a story that you want to transform into jewelry – even beyond enameling – we will be happy to listen and consider together how to make it a reality.
For more details, you can visit our "Customization" page.
Every Merù creation carries our signature.
Care and Maintenance
To keep your jewelry shining:
- Avoid contact with chemicals, perfumes, or creams.
- Store them separately in soft bags or cases.
- Gently clean with a soft cloth.
Yes, we offer professional cleaning and repair services for all Merù branded jewelry. Our customers can benefit from one free check-up per year on their jewelry.
For jewelry not purchased from Merù, we are still happy to offer a professional inspection service, followed by a personalized quote.
Contact us to schedule an appointment. Call us:+39 02 8646070 or via Whatsapp
Shipping and Returns
Yes, we offer international shipping service.
For detailed information, we invite you to consult our Shipping Policy page or check it directly at checkout.
We accept returns within 14 days of purchase, provided that the jewelry is in its original condition and in the intact packaging. For personalized jewelry, we invite you to contact us via Whatsapp or email for further information.
More details are available on our Return Policy page
Once the order has been shipped, we will take care of monitoring its progress. You can request a tracking number via Whatsapp or e-mail. For more details, we invite you to consult our Shipping Policy.
Contact us
Yes, we have a historic boutique in the heart of Milan with a goldsmith workshop. Come visit us at Via Solferino 3, 20121 - Milan.
During the summer period from June to the end of August, you can find us at Viale Porto Rafael, 07020 Palau SS - Sardinia.