Terms of service

Terms of Use

The use of the Site is subject to these terms and conditions of use ("hereinafter Terms of Use") which establish the conditions under which you can use our Site.

The purchase of products sold through our Site (whether orders are placed online or by telephone) (hereinafter the "Products") is subject to the Conditions of Sale on the Site (hereinafter the "Conditions of Sale ").

You are therefore invited to carefully read these Terms of Use which, together with our Privacy Policy and the Terms of Sale, govern relations with you if you purchase Products through our Site.

If you do not intend to accept them, you are kindly invited, before using the Site, to contact our Customer Support service via shop@merugioielli.it  or by calling 0286460700.

The Terms of Use may be changed by updating this page at any time.

The use or access to this Site represents your acceptance of these Terms of Use. If you do not accept these Terms of Use, you are kindly asked not to continue using this Site.


Meru ’di Bartolomeo and Giovanna Mereu’ s.n.c. (hereinafter "Merù") has its registered office in Milan, in via Solferino 3, and is registered with the Chamber of Commerce, Industry, Crafts and Agriculture of Milan, VAT number and C.F. 06385130965.

You can contact us by email at shop@merugioielli.it or by calling 0286460700.

The website to which these Terms of Use apply and for which we are responsible is https://www.merugioielli.it


The site can be used exclusively for personal use, your commercial purposes being expressly excluded. It is therefore our right to modify, withdraw from, or deny access to this Site at any time against any user who violates any provision of these Terms of Use.

This Site and all its contents including, without limitation, any text, software, source code, trademark, logo, design, image, photography, audiovisual material, written material or any material in any form (hereinafter the “Site Contents”) are our property or have been licensed to us by third parties. All copyrights or intellectual property rights of all Site Contents are our property or the property of our licensors. All rights or licenses on the Site Contents that are not expressly granted by the Terms of Use are reserved.

The names MERU, MERU ’, MEREU, MERUGIOIELLI, MEREUGIOIELLI, MERUMILANO, MERÙMILANO, MEREUMILANO are trademarks of Meru’ di Bartolomeo and Giovanna Mereu ’s.n.c. Likewise, all copyrights or intellectual property rights on the design of Meru 'di Bartolomeo and Giovanna Mereu' s.n.c. are owned by Merù.

Except as provided in these Terms of Use, the use of the contents of the Site is prohibited without our prior written permission.

For personal and non-commercial use only, it is lawful to print a copy, or download extracts from any page of this Site, provided that: (I) they are not modified, distributed, transmitted, shown, reproduced, created works derived from, sold, licensed or otherwise exploited the contents of the site without our written permission; (II) no graphic signs are used separately from the accompanying text; (III) our information on copyright and trademarks are reproduced in each copy and you acknowledge this Site as the source of the material; and (IV) the persons to whom you provide these materials are informed of these restrictions.


We make no warranties as to the fact that this Site is compatible with any and all hardware and software used. We do not guarantee that use of this Site will not cause damage to any property, including, but not limited to, data loss and viruses. We cannot be held responsible for any and all liability for any viruses, and you are invited to take any and all protective measures before downloading information or images from the Site. Our liability to you may in no case include losses. of business you may suffer, including loss of data, profit or business interruption.


The information contained on this Site is provided in accordance with the provisions established on consumer protection. Although we constantly work to keep the information contained in this Site up-to-date and accurate, we cannot be held responsible for any inaccuracies in the information itself. Therefore, it is recommended not to rely only on such information, but to receive further opinions and / or indications also by contacting us directly, before taking any action. These provisions do not affect our liability to you as stated above.

Specifically, we invite you to consider the fact that some products on our Site (hereinafter “the Creations”) may appear slightly larger or smaller than their actual size due to defects in the screen or photographic techniques. Other Products may be represented with dimensions greater than their actual dimensions in order to show any details more clearly, or with smaller dimensions in order to show the entire object.


The formation, existence, construction, execution, validity and any other aspect of any nature of these Terms of Use or any term of these Terms of Use will be governed by Italian law.

Any disputes regarding the interpretation, validity or execution of these Terms of Use are devolved to the exclusive jurisdiction of the competent Court in the place of residence or domicile of the consumer.

Terms of sale

It is recommended to carefully read these Conditions of Sale on the Website (hereinafter the "Conditions of Sale") before ordering the products on the same Website (hereinafter the "Product" or "Products"). These Conditions, together with the Conditions of Use and the Privacy Policies, govern the reciprocal relationships in relation to the use of the Website and the purchase by you of one of our (our) Product (s) through said Website. Web or by telephone communication. For any questions regarding these Conditions, or if you do not intend to accept their application, please contact us at the email address shop@merugioielli.it or at the telephone number 0286460700 before proceeding further.

The following information is provided in accordance with Article 49 of the Consumer Code (Legislative Decree 6 September 2005, n. 206 - hereinafter also the "Consumer Code").

Please click on the "Complete Purchase and Pay" button in the Order Confirmation section of the Website before sending us your order (the "Order") as a sign of acceptance of these Terms of Sale. Please note that, in the event of non-acceptance of these Conditions of Sale, it will not be possible for you to purchase any Product on our Website.


Our Products can be purchased by individuals who have reached the age of 18. If you have a VAT number or if you are a company, to make purchases please contact the telephone number 0286460700. In case of online purchases by individuals of age, we can ship to the following countries: Italy, Austria, Belgium, Denmark , Finland, France, Germany, Great Britain, Greece, Ireland, Luxembourg, Monaco, Holland, Portugal, Spain, Sweden; Cyprus, Malta; USA, Canada; Hong Kong, Japan, Australia. If you are not resident in any of the countries listed above, or if you wish to ship to a different country, please contact the number 0286460700. If you are resident in Italy you can make your purchases by clicking on https://www.merugioielli.it .


Orders are placed through the Website in the manner indicated below:

- When you are ready to make a purchase, click on "add to cart" to add the Product you wish to purchase.

- Then continue by clicking on "proceed to purchase" by accessing our secure servers to complete your Order.

- If this is your first purchase on the Website, at the end of the payment transactions you can decide to create an account with us using your email address; in this case you will be asked to create a password. The password must remain secret and must not be communicated or shared with anyone else. A secure password memorization tool is provided to allow you to recover it in case of loss during future purchases. You will then be asked to indicate your address. The address with which you register must be the same with which the card was registered, it will then be possible to indicate a different address for shipping.

- If you are already registered on the Website you can enter your login details to access your account.

- Please indicate your preferred delivery methods (if there are applicable shipping costs, the same will be applied to the total amount and it will be possible to check the amount before sending the Order), to confirm your address and enter your payment details. You can check and correct any errors in your Order before sending it by clicking on the "Complete Purchase and Pay" button.

- It is your responsibility to ensure that your Order is correct before proceeding with sending. If you encounter problems with your Order, you should contact by email at shop@merugioielli.it or by calling the telephone number 0286460700.

- You will then be sent a confirmation email to verify the receipt of your Order. The message will be automatically sent to the email address with which you registered. Please note that this does not imply that your Order has been accepted. In fact, your Order constitutes a mere contractual proposal for the purchase of the Product (s) at the price indicated in the same Order.

– All Orders are subject to our prior acceptance. We are not required to accept your Order and reserve the right to decline it at our discretion. However, please note that by clicking on the "Complete Purchase and Pay" button, you assume the obligation to pay the price of the Product (s) in the event that your Order is accepted.

After sending the confirmation email, we will make sure that we are able to execute your Order. The possible acceptance of your Order will be confirmed by sending a second email (hereinafter "Shipping Mail") confirming your Order and the shipment of the Product (s) to the address indicated by you for shipping. , also specifying the expected delivery date. The message will be sent automatically to the email address indicated during registration. We will then proceed to process the payment information you provide in order to credit the payment of your Order.

The contract between the parties (hereinafter the "Contract") is concluded when the Shipping Mail is sent and with the consequent confirmation and acceptance of your Order.

The Contract relates exclusively to the Product (s) whose shipment has been confirmed by sending the Shipping Mail. We will not be required to provide additional Products that may be included in the Order until the shipment of such Products is confirmed with a separate Shipping Mail.

Please check the confirmation e-mails and the shipping e-mails for greater security and immediately report any errors.


Prices and shipping costs may be subject to change at any time, without prejudice to Orders already confirmed by sending the Shipping Mail.

Prices are checked regularly. However, should we find a change or an error in the price upon receipt of your Order, we will contact you to verify that you still intend to proceed with the purchase by applying the correct price.

In the event of your confirmation to this effect, please remember that this does not however imply any obligation on our part to supply the Product (s) until the Shipping Mail confirming the Order is sent.

The prices of the Products indicated on our Website at the time of check-out include all taxes (including VAT) due on the purchase of the Products, but excluding shipping costs, which will be automatically applied to the total amount at the time to view the contents of your Cart.

All payments must be made upon shipment of the Product (s). Payment for the Product (s) must be made by credit or debit card. We accept payments by Visa, MasterCard, American Express and Maestro cards. If we are unable to accept your Order for any reason, we reserve the right to choose whether to refuse your debit or credit card or to refund you the sums paid in relation to your Order.

No shipment of the Product (s) will be made until full receipt of payment. Please note that a fee may be applied to the payment for online transactions if provided by the issuer of your card. This commission is not attributable to us.

Regarding payments made by card, credit and debit card holders may be subject to authorization and authentication. We are not responsible for any delay or non-delivery of the Product (s) ordered by you (i) if the issuer of your card or our service provider refuses or does not authorize or validate the payment for any reason.


The delivery of the Product (s) will take place at the address indicated by you in the Order by the deadline communicated with the Shipping Mail, but it is not possible to guarantee an exact delivery date.

If the Product (s) has not been delivered within 30 days of the Contract or on any other date possibly agreed, you will have the right to withdraw from the Contract and any sum paid by you will be refunded without further delay.

Ownership and risks relating to the Product (s) pass to you upon delivery.

However, the risk is transferred to you when the goods are delivered to the carrier if the latter has been chosen by you and this choice has not been proposed by Meru ', without prejudice to your rights towards the carrier.


At the time of delivery you are required to inspect the Product (s) in order to check for any defects or damage. If you find any defects or damage, you must report it as soon as possible and in any case within 2 months from the date on which you discovered the defect.

Only when it is ascertained that the damage to the Product (s) occurred before delivery, or that the defect is not attributable to your fault or use, will we arrange for its repair or replacement or full refund of the price paid by you, including any shipping costs, provided that the damage does not result from having worn or used the Product (s). If you prefer to repair or replace the Product (s), please contact us. In addition, we will reimburse you for the costs incurred in returning the item or we will send you a prepaid package for the return of the damaged or defective item.

In the event of a lack of conformity of the Products pursuant to Article 129 of the Consumer Code, the legal guarantees referred to in Articles 129 et seq. of the Consumer Code. You have the right to restore, without charge, the conformity of the goods by repair or replacement. If it is impossible to carry out the above remedies, you have the right to an adequate reduction in the price of the products, or to terminate the contract. These rights are understood to be waived if any lack of conformity is not notified within two months from the date on which it was discovered. Our responsibility extends to the discovery of any lack of conformity within two years of delivery of the products. In any case, the right to take action aimed at ascertaining any lack of conformity, if not maliciously concealed by us, automatically ceases twenty-six months after delivery of the products.


Our efforts are made to represent the Product (s) as accurately as possible through the use of photographs and other images provided on the Website. However, some items may appear slightly larger or smaller. of their actual size due to defects in the screen or photographic techniques used. Other items could be represented on a larger scale than the actual size in order to highlight all the details, or on a smaller scale in order to show the object in its entirety. In addition, the details displayed on the screen (such as colors, designs, textures, etc.) depend on the characteristics of the device used and therefore may not faithfully reflect the real properties of the Products that will be delivered to you.


We are not responsible for any delayed or omitted performance of our services under the Contract if this is due to causes not attributable to us.

Likewise, we assume no responsibility for any delays, defects or failure to fulfill the obligations specified here, in the event of force majeure and circumstances reasonably beyond our control.

We cannot be held responsible, except in the case of willful misconduct or gross negligence, for disservices or malfunctions related to the use of the internet outside our control.

We will not be held liable for damages, losses and costs incurred by you as a result of non-execution of the Contract for reasons not attributable to us.

We do not assume any responsibility for any fraudulent or illegal use that may be made by third parties, of credit cards, upon payment of the purchased products.


Subject to the detailed terms and conditions, pursuant to Article 52 of the Consumer Code, you have the right to withdraw from this Agreement without just cause and to receive a refund of the price paid including any shipping costs (any expenses will not be reimbursed of shipments supported by Merù).


Products cannot be returned in the cases referred to in Article 59 of the Consumer Code, for example for the purchase of specially customized, engraved or individualized products; for the supply of sealed items that cannot be returned for sanitary or hygienic reasons whose seals have been removed after delivery, etc.


The recipients of the gifts are entitled to replacement of the goods but not to a refund unless requested by the person who placed the order. To request a product change or to request a refund to the buyer, please contact the number 0286460700 or write to the e-mail address shop@merugioielli.it.


In compliance with the provisions of art. 52 of the Consumer Code, you have the right to withdraw from the Contract within 14 (fourteen) days from the day on which you acquired physical possession of the goods (the "Cool-off Period").


To exercise the right of withdrawal, you are required to notify, preferably by registered letter with return receipt or PEC to:

- Meru ’di Bartolomeo and Giovanna Mereu’ s.n.c., via Solferino 3, 20121 Milan, Italy;

- via PEC at the address mereugioielli@legalmail.it (specifying your name, address and order reference number).


The products must be returned without delay and in any case within 14 days from the notification of withdrawal, in the same conditions in which you received them. If you do not return the product (s) within the time indicated above, we reserve the right to collect the goods from you at your expense. You are required to exercise due diligence in the care of the Product (s) in your possession. In the event of non-compliance, we reserve the right to deduct the cost of any deterioration of the Product (s), up to the price, from the amount you would otherwise be entitled to as a refund.


In the event that the Product (s) is (not) returned according to the terms indicated, we will refund the full price of the Products (except for any deductions due due to the use and damage of the Product) as well as of the standard shipping costs paid.

The refund will be made within 14 days of, respectively:

- if the Products have not been delivered to the shipping address indicated by you, within 30 days of the conclusion of the Contract; o

- from the sending of our email confirmation that your Order has been canceled; o

- if the Products have been delivered to you, from receipt of the Products returned by you or, if earlier, from the day on which proof that you have returned the Products is provided.

If during the cooling-off period you decide to return the Products to our store, you may receive a refund while you are in the store, but if this is not possible, you will receive the refund within 14 days of receiving the receipt from us .


In the future it may no longer be possible to view these Conditions of Sale or your Order; we therefore recommend that you print a copy for your later reference.

These Conditions of Sale and any other document expressly referred to in them constitute the entire agreement between the parties with reference to the subject of the Contract. The Agreement and any further communication between the parties will be formulated in Italian.

The form, existence, construction, execution, validity and any other aspect of these Conditions of Sale or any of the clauses contained therein are governed by Italian law.

Any disputes regarding the interpretation, validity or execution of these Conditions of Sale are devolved to the exclusive jurisdiction of the competent Court in the place of residence or domicile of the consumer.

You have the right to request the application of an out-of-court resolution mechanism for disputes arising from the Contract with the competent bodies established by the Chambers of Commerce, as well as the mediation procedure pursuant to Legislative Decree no. 28/2010 and subsequent amendments, in accordance with the provisions applicable by the body selected by you, without prejudice to the possibility of using the voluntary negotiation procedures referred to in Article 2, paragraph II of the aforementioned Legislative Decree, as well as the complaint procedures provided by the service charters.

Any invalidity or ineffectiveness ascertained in the courts of one or more clauses of these Conditions of Sale does not affect the validity and effectiveness of the remaining provisions.

No delay or failure to exercise the faculties, rights or remedies attributed pursuant to these Conditions of Sale may be valid as a waiver of the same, nor the partial exercise of such faculties, rights or remedies may prevent the further exercise of the same in future.

Any communications to us must be made in writing to the address indicated at the beginning of these Terms of Sale. Any communications to you may be made to both the email address and the postal address you provided when sending the Order.